I recently posted an update on my Supportkids drama. I received some great responses and helpful advice I would like to share with those of you in the same boat as I am. Thank you Mommy2 for this info:

She recently informed Supportkids that she is no longer going to use their services. As with everyone else, they refuse to cancel her contract. She contacted the Attorney General in her state and was informed to do the following:

1). Contact the child support agency and have them change everything back to your information therefore removing Supportkids P.O. Box information. BE SURE TO NOTARIZE EVERYTHING WHEN DEALING WITH THE STATE AGENCIES. GET NAMES,PHONE NUMBERS, WRITE DOWN THE DATES AND TIMES THAT YOU CONTACT THEM.

2). Notify Supportkids to let them know that "my contract with you is null and void because you are in direct violation of the court order". (OF COURSE THEY WILL DENY AND IGNORE THIS).

3). Contact every department that is involved, such as the clerk's office, disbursement unit, the state attorney's office, central depository...leave no one out. Be prepared to deal with nasty, rude people in customer service.

4). Google the Attorney Generals Office and State Attorney's Office in your state for the address and phone numbers. Explain your situation, if you have a hard time with anyone, ask for the name and number of the Director of the Child Support Division. Leave a message if possible.

5). File a complaint on-line that the Attorney General’s office on their website. Someone will contact you.Supportkids rejected her cancellation letter, of course, and sent the Disbursement Unit a direct-deposit form to deposit all future payments to their account in her name with their P.O. Box.

She contacted the Attorney Generals office and was told to submit a new direct-deposit along with a voided check and they will change the information back to your information. She also attached a copy of a notarized letter and sent it along with her voided check. BE SURE TO PUT IN YOUR LETTER THAT THEY ARE TO MAKE NO CHANGES TO YOUR CASE WITHOUT YOUR WRITTEN, NOTARIZED CONSENT. The most important thing is to change all the information back to your information. Supportkids has no right to take 34% from any of our funds and they know this and so does your child support agency. They will gladly change your information. DO NOT GIVE UP. IF YOU HAVE PROBLEMS WITH CUSTOMER SERVICE GO OVER THEIR HEADS. Virginia has filed a lawsuit against Supportkids. If you don't stand up for yourself they will walk all over you. Simply ignore them once you inform them (if you want to inform them at all) that you will no longer deal with them. Then check your account with them on-line and I am sure that you will notice that their comments change from contacting the employer to leaving phone messages for the non-custodial parent. Also send a notarized letter to the employer to discontinue giving information to Supportkids. Be prepared for a good fight.The funny things is, Supportkids gets their money directly from my local DA. If the DA knows better, why would they send the money in the first place?? I hope this information helps. I will be doing a follow on this with more information to come.